What type of problem are you having? Air Conditioning Heating Next » What type of Air Conditioner Problem are you having? My AC isn’t working. My AC is making a strange noise. « Back Next » This can be Caused by your Thermostat: Solution: Make sure your thermostat is turned On Set 3 degrees below room temperature Turn Cool, not fan or heat If the thermostat screen is blank, then the battery is dead. Replace the battery. Did that solve your problem? Yes No « Back Next » Your Air Filter May be Dirty. Check yours and change if visibly dirty Did that solve your problem? Yes No « Back Next » Is your outdoor unit running? Yes No « Back Next » Your AC’s circuit breaker may have been tripped: Here’s what to do: Find your breaker box and look for the circuit labeled “air conditioner” Try flipping that circuit to “off” and then “on” Give your air conditioner a couple minutes and see if it comes on now Did that solve your problem? Yes No « Back Next » Is there air coming out of your vents? Yes No « Back Next » Is there Ice on your Outdoor Unit? Yes No « Back Next » Is there air coming out of your vents? Yes No « Back Next » Is there Ice on your Outdoor Unit? Yes No « Back Next » Awesome!! Glad we were able to help you solve your problem. We’ll be here if you need us again. « Back Sounds like you need expert care. Please turn off your system and get professional help. Schedule your repair appointment « Back What type of heating problem are you having? My heater isn't working My heater is making a strange noise There's a strange smell when my heater runs « Back Next » What type of heater do you have? Gas Furnace Heat Pump « Back Next » This can be Caused by your Thermostat: Solution: Make sure your thermostat is turned On Set 3 degrees below room temperature Turn Cool, not fan or heat If the thermostat screen is blank, then the battery is dead. Replace the battery. Did that solve your problem? Yes No « Back Next » This can be Caused by your Thermostat: Solution: Make sure your thermostat is turned On Set 3 degrees below room temperature Turn Cool, not fan or heat If the thermostat screen is blank, then the battery is dead. Replace the battery. Did that solve your problem? Yes No « Back Next » What best describes your heating problem? No air is coming out of the vents Air is coming out of the vents, but it's not warm « Back Next » Make sure power is getting to the furnace Try this: Check your home’s electrical panel. Flip the furnace’s circuit to “off” and then “on” again. Look for a switch (like a light switch) near your furnace and make sure it is set to "on". Did that solve your problem? Yes No « Back Next » Is your outdoor unit running? Yes No « Back Next » Is there ice on your outdoor unit? Yes No « Back Next » Your heat pump’s circuit breaker may have been tripped. Here’s what to do: Find your breaker box and look for the circuit labeled “heat pump” or “air conditioner”. Try flipping that circuit to “off” and then “on”. Give your heat pump a couple minutes and see if it comes on now. Note: If your heat pump is regularly tripping your circuit breaker, contact us immediately as there is a larger problem. Did that solve your problem? Yes No « Back Next » Is there ice on your outdoor unit? Yes No « Back Next » Is the noise coming from the outside or inside unit? Inside Outside « Back Next » What type of heater do you have? Gas Furnace Heat Pump « Back Next » Is there steam coming from the unit, as well? Here’s what to do: This is your heat pump's normal defrost mode. « Back What type of smell? Burning Smell Gas (rotten eggs) A moldy smell (like a dirty sock or locker room) Other « Back Next » Did you just turn your heater on for the first time this winter? Yes No « Back Next » This is likely normal. The smell should go away in a few minutes. Contact us if the smell persists. « Back Turn off your furnace now! There could be a dangerous gas leak in your home. Turn off your furnace immediately and contact a heating repair person. « Back You need your regular maintenance This is usually caused by a dirty coil and/or lack of regular maintenance on your heater. « Back
